- Adding Value
Adding something that the customer wants that was not there before.- Benchmarking
- Comparing your product to the best competitors'.
- Bring to the Table
- Refers to what each individual in a meeting can contribute
to a meeting, for example, a design or brainstorming meetings. - Concurrent (or Simultaneous) Engineering
- Integrating the design, manufacturing, and test processes.
- Continuous Improvement
- The PDSA process of iteration which results in improving a product.
- Customer Satisfaction
- Meeting or exceeding a customer's expectations for a product or service.
- Design
- The creation of a specification from concepts.
- Flow Charting
- Creating a 'map' of the steps in a process.
- Manufacturing
- Creating a product from specifications.
- Metrics
- Ways to measure: e.g., time, cost, customer satisfaction, quality.
- Process
- What is actually done to create a product.
- Six-Sigma Quality
- Meaning 99.999997% perfect; only 3.4 defects in a million.
- SPC
-
Statistical process control; used for measuring the conformance
of a product to specifications. - Test
- Testing the product for defects.
- Total Quality Control (TQM)
- Controlling everything about a process.
- Quality Tools
- Tools used to measure and observe every aspect of the creation of a product.
- World-Class
- The best in the world.
