CQI Module 1


Module 1	Module 2	Module 3	Module 4	Module 5

Welcome to the Quality Library! Here you will find all sorts of resources to aid you in completing your assignments. It will be up to you to utilize these resources (as well as your textbooks and handouts) as needed.

General Web Resources

These web pages have links to many others, so for simplicity we listed the major sites.

Dr. Deming and Dr.Juran , the pioneers of Quality Improvement.
Clemson University on Deming
MIT information on Dr. Deming

CQPI Home Page , the Center for Quality and Productivity Improvement at the University of Wisconsin.
International Society for Performance Improvement (ISPI) , "ISPI is the leading international association dedicated to improving productivity and performance in the workplace."

TQM Terminology. A glossary of TQM terms, each linked to another web site with that relevant topic in more detail.
Quality Control Tools. A brief summary of the major quality tools, with figures and examples.
Quality Function Deployment (QFD) from NASA.

Also, be sure to check out the Internet search engines (Yahoo!, Infoseek, Excite!) with search words such as quality improvement, total quality management, quality control, etc.

Specific Module Resources Located on this Web Site

Module 1

What is Quality?

Quality in Different Areas of Society

The Terminology of Quality

Historical Perspective

Total Quality Management

Understanding the Customer

Designing a Customer Measurement System

Please look at the QFD site that is located in the General WWW Sites section above.

Module 2

An Introduction to Quality Tools	Data
Introduction to Process Improvement Customers, Suppliers, and Processes Flow Charts Brainstorming Affinity Diagram Ishikawa Diagram Check Sheet Pareto Diagram	Introduction to Sampling Understanding Variation Analyzing Data over Time The XmR Control Chart

General Web Resources

Specific Module Resources Located on this Web Site

Module 1

Module 2

Module 5